Update and help
Troubleshoot API requests, save request IDs, and quickly find answers to common integration questions.
When a request fails or you encounter an authentication or integration issue, start here to troubleshoot the problem, save request tracing information, or find a concise answer.
Choose an entry point by issue
| Your issue | Recommended page | What you will find |
|---|---|---|
| A request failed, returned an unexpected status, or you are unsure whether to retry | Errors and troubleshooting | Error sources, a quick HTTP status reference, and a safe recovery process |
| You need to save a request tracing identifier or prepare troubleshooting information | Request ID | Common response headers, reading examples, and a diagnostic information checklist |
| You have questions about initial integration, API keys, the Base URL, or model selection | FAQ | Concise answers to common questions and links to relevant pages |
Before troubleshooting
- Save the request time, Method, Path, model ID, and HTTP status.
- Save a redacted error message; if the response contains a Request ID, record it as well.
- Confirm the final request URL, the authentication headers required by the protocol, and the models visible to the current account.
- Do not include complete API keys or sensitive customer data in screenshots, logs, or support materials.